Privacy policy

Pursuant to Article 6 of Law No. 2004-575 of 21 June 2004 on Confidence in the Digital Economy (LCEN), it is specified that our website is published by URBAN HOTEL.

Privacy Policy

Introduction

As part of the use of its services, and in particular the services accessible on its website, mobile site, online shop and mobile applications, URBAN HOTEL, as data controller, may collect and process personal data concerning you.

We are committed to respecting the privacy protection rules for prospects and visitors to our sites: website, mobile site, online shop and mobile applications. All personal data processing carried out within the framework of accessible services complies with applicable local regulations on personal data protection, and in particular the provisions of the "Data Protection Act" of 6 January 1978 as amended, and the General Data Protection Regulation (EU Regulation 2016/679) or "GDPR".

1 - What are our commitments regarding the protection of personal data ?

URBAN HOTEL is committed to guaranteeing a high level of protection of the personal data of its customers, prospects, users of its sites: website, mobile site, online shop and mobile applications, and any other person whose personal data it processes.

URBAN HOTEL is committed to complying with the regulations applicable to all personal data processing it carries out :

  • Your personal data is processed in a lawful, fair and transparent manner;
  • Your personal data is collected for specified, explicit and legitimate purposes, and is not subsequently processed in a manner incompatible with those purposes;
  • Your personal data is stored adequately, relevantly and is limited to what is necessary for the purposes for which it is processed;
  • Your personal data is accurate, kept up to date, and all reasonable measures are taken to ensure that inaccurate data, having regard to the purposes for which it is processed, is erased or rectified without delay.

URBAN HOTEL implements appropriate technical and organisational measures to ensure a level of security appropriate to the risk inherent in its processing operations, to meet regulatory requirements and to protect the rights and data of the persons concerned from the design stage of processing operations.

Furthermore, URBAN HOTEL contractually imposes the same level of personal data protection on its subcontractors (service providers, suppliers, etc.).

2 - What personal data do we collect ?

A - Depending on the purpose of collection

The personal data we collect varies depending on the purpose of the collection and the Service we provide to you.

Generally, we may directly collect the following categories of personal data:

a) Personal contact details, such as your name, first name, email address, postal address and telephone number(s);

b) Identifiers used to access your online account, i.e. username and password. This is necessary for us to create a personal user account;

c) Communications with us, which may include details of conversations through chat or customer service;

d) Demographic information, such as your age, gender and lifestyle preferences (including your favourite products and your interest in them);

e) Browsing history, such as pages visited, date of visit, location during the visit, or IP address;

f) Payment information when a purchase or booking is made on one of our sites, online shops, or one of our applications. Generally the invoice is issued in your name, your billing address and payment data such as your credit card or bank account.

We may also collect personal data about you indirectly when you share content on social networks, websites, shops or applications relating to our products and services, or in response to our posts and promotional announcements on social networks.

B - Personal data concerning minors

URBAN HOTEL does not collect or process personal data relating to children under the age of 18 without prior consent from parents or those with parental responsibility for the child.

If personal data concerning children is collected via our sites: website, mobile site, online shop and mobile applications, parents or those exercising parental authority have the option to object by contacting us at the address indicated at the bottom of this page.

3 - How is personal data collected?

A - Means of data collection

In the context of our relationship, you may provide us with your personal data by various means, including on our sites: website, mobile site, online shop and mobile applications, during internet browsing, purchases, bookings, by filling in the various collection forms, when subscribing to the e-newsletter, when creating an account, when submitting an application, when posting comments on our social media pages, when establishing any contact with our establishment, or when you provide us with your personal data in any other way.

B - IP Address

An IP address is a series of numbers that is automatically assigned to your computer by your internet service provider each time you connect. With each request on the site, our servers record the trace of your visit. We collect IP addresses in order to analyse trends on the site. We do not transmit any information that would allow you to be identified, which means that your session will be recorded but will remain anonymous to us. We may use your IP address in cooperation with your internet service provider to identify you in cases where we need to enforce the terms of use to protect our services, customers or in compliance with applicable laws.

C - Cookies

In order to constantly improve the quality of the services offered on our sites: website, mobile site, online shop and mobile application, and their suitability to your expectations, URBAN HOTEL may use "cookies", text files used to identify your device when you connect to one of our services. The placing of a cookie or tracker on your device (computer, tablet, smartphone, etc.) allows URBAN HOTEL to collect information and personal data, according to your device settings.

Types of cookies used :

a) Cookies essential to the use of the site. These allow you to use the main features of the site, such as purchasing or booking services for example. By disabling the use of cookies, you will no longer be able to benefit from these features. The information stored cannot be used for commercial purposes.

b) Site performance cookies. Performance cookies allow us to optimise our website and detect any technical problems you may encounter. They allow us to collect information on how you use the site, including the number of visits per page, the number of error messages displayed, the time spent on a page, or the number of clicks on an area of the site. The information stored cannot be used for commercial purposes.

c) Functionality cookies. These cookies allow the site to remember the choices you have made (such as your username, the language chosen or the region you are in) and provide more precise and personalised features. These cookies can also be used to remember changes made by the user, such as text size or font. They can also be used to provide services you have requested, such as watching a video or leaving a comment on a blog. The information collected by these cookies can be made anonymous and cannot track your browsing activity on other sites. By using our website, you agree to receive this type of cookie on your device.

d) Advertising marketing cookies. These cookies collect information about your internet browsing habits in order to offer you advertisements that are tailored to you and match your interests. They also allow us to limit the number of times you see an advertisement and help us assess the effectiveness of our advertising campaigns. They are generally installed by advertising networks with the authorisation of the website operator. They remember visits made to a site and share this information with other companies (advertisers, for example). Targeted or advertising cookies are often linked to site features provided by the partner company. Information is collected and shared with third parties to provide audience targeting and optimisation solutions for advertisers and publishers. No personal data is collected and an individual cannot be identified through the data collected.

e) Cookies from third-party websites and social networks. Our website contains links and/or content redirecting to other sites and social networks, and we do not know what cookies are used by these. For more information, please consult the information provided by these third-party sites and social networks about their own cookies.

D - Respect for your privacy

We are committed to protecting your privacy and respect the following 2 principles :

We do not associate any information that would directly and personally identify you with your cookies. Cookies cannot in any way reveal your address, date of birth, telephone number or any other information that would identify you.

We do not provide any personal information to advertisers or third-party sites that display our interest-based advertisements.

If your computer or mobile is used by several people, or if it has several browsing applications, it is possible that the content displayed to other users corresponds to your preferences. If you wish, you can change your browser settings.

For more information on how cookies and targeted advertising work, you can visit the CNIL website : https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.

E - Links to third-party sites

Our sites: website, mobile site, online shop and mobile applications may contain links redirecting to third-party websites.

We disclaim all responsibility for the collection, use, management, sharing or disclosure of data and information by these third parties.

The communication of information on third-party sites is governed by the privacy policy and terms of use of those sites. We recommend that you read the privacy policies of these websites before submitting any personal information.

4 - What is the data that may be collected used for ?

Your data is primarily used for booking and purchasing purposes (provision of services, specific services and products), prospecting, loyalty, animation, commercial information, satisfaction surveys, organisation of competitions, new services and products designed to improve your customer experience within our establishment, statistical studies, recruitment, after-sales service, processing of your requests and/or complaints. In addition to cases where your consent has been obtained (in particular to communicate personalised offers to you), the processing of your data for the various purposes mentioned above is necessary in particular:

  • To ensure the performance of the service contract;
  • To comply with a legal obligation;
  • For the purposes of the legitimate interests pursued by our establishment (in particular developing new services and offers, improving customer service, etc.).

More specifically, your data is used :

  • To enable you to benefit from all the services or benefits available on our establishment's website, mobile site, shop and mobile applications: creation of a user account, e-newsletter, reservation management, assistance and complaints, loyalty programme management, etc.;
  • To enable you to browse our websites;
  • To best match our information, notifications, offers and other forms of services to your interests;
  • To facilitate the completion of administrative formalities relating to booking and purchasing.

5 - How long is your data retained ?

URBAN HOTEL is committed to retaining your personal data for a period not exceeding that necessary for the purposes for which it is processed.

Retention periods are defined according to the processing purposes implemented by URBAN HOTEL and take into account in particular applicable legal provisions imposing a specific retention period for certain categories of data, any applicable limitation periods, and CNIL recommendations regarding certain categories of data processing.

6 - Who may have access to your personal data ?

A - Recipients of your data

Data collected on our website, mobile site, online shop and mobile applications may be communicated to our internal staff, or to its ancillary service providers (subcontractors, service providers, banks), as part of the performance of all or part of the services referred to above. We remind you that in this context, URBAN HOTEL requires its service providers to implement strict confidentiality and data protection measures.

B - Data transfers outside the European Union

Personal data may be processed outside the European Economic Area (EEA). If this is the case, URBAN HOTEL will do everything possible to ensure that this international data transfer has an adequate level of security guarantees.

7 - How to exercise your rights ?

In accordance with applicable regulations on personal data protection, you may, at any time, exercise your rights of access, rectification, deletion of data concerning you, as well as your rights of limitation and objection to processing and portability of your personal data.

In addition, you have the legal right to define directives relating to the fate of your personal data after death.

Furthermore, any minor at the time of collection of their personal data may obtain its erasure as soon as possible.

These rights may be exercised by post to the following address:

URBAN HOTEL

1 avenue de Marlioz

73100 Aix-les-Bains

France

direction@hotel-agora.com

In this context, we ask you to accompany your request with the elements necessary for your identification (surname, first name, email) as well as any other information necessary to confirm your identity. You also have the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés in the event of a breach of applicable regulations on the protection of Personal Data and in particular the GDPR.

8 - IT Security / Transaction Security

Ensuring the security and confidentiality of the personal data you entrust to us is a priority for URBAN HOTEL. We therefore implement all useful technical and organisational measures, having regard to the nature, scope and context of the personal data you communicate to us and the risks presented by their processing, to preserve the security of your personal data and, in particular, to prevent any destruction, loss, alteration, disclosure, intrusion or unauthorised access to this data, whether accidental or unlawful.

We offer you a secure online payment system using the latest current technologies.

URBAN HOTEL strives to combat identity theft practices on the internet. This is why we use, for example, a device for detecting fraudulent payments made by bank card. This device is intended to protect you in the event of loss or theft of your bank card.

The security and confidentiality of personal data depends on the good practices of everyone. This is why we invite you not to communicate your passwords to third parties, to systematically log out of your profile and social account (especially in the case of linked accounts) and to close your browser window at the end of your work session, particularly if you access the internet from a computer shared with other people. This will prevent other users from accessing your personal information.

9 - Contact us

For any additional questions relating to this policy or the way in which URBAN HOTEL processes your personal data, we invite you to contact us at the following address: direction@hotel-agora.com

10 - Amendments to the declaration

URBAN HOTEL reserves the right to adapt the personal data protection policy. When we make material changes to this Declaration, we publish a link to the Declaration on the home page of our site.

11 - Opposition to telephone canvassing

The user has the option of registering on the telephone canvassing opposition list by visiting the following link: https://www.bloctel.gouv.fr/